How This FAQ Works for You
Most questions we get fall into three areas: funding your account, getting your money out, and sorting access issues on mobile. For deposits, you send from your bKash, Nagad, or Rocket app to the account number shown at checkout, then confirm with your PIN — the credit appears in your lobby wallet once the transfer clears. Withdrawals go back to the same
wallet you deposited from, and we verify the account match before releasing funds. For anything your device is doing unexpectedly — slow load, OTP not arriving, lobby not rendering — clearing the app cache and switching between mobile data and Wi-Fi fixes most cases. If you're in Dhaka or anywhere else in Bangladesh and a question isn't covered below, our support channel
is one tap away from the account menu. Eligibility depends on your local law and region.
- bKash Deposit Path
- Nagad Withdrawal
- Rocket Account
- Mobile Cache Fix